Open to opportunities

fares saleh

@faressaleh

Message

Aspiring Network Engineer with expertise in telecommunications and data analysis.

Egypt

Message

What I'm looking for

I seek a collaborative environment where I can grow my skills in network engineering and data analysis while contributing to impactful projects.

I am a dedicated Network Engineer with a strong foundation in telecommunications and a passion for applying my skills in real-world scenarios. With a PhD in Computer Science and a bachelor's degree in Network Engineering and Security, I possess a solid academic background that complements my practical experience. I am eager to contribute to an Entry Level Network Engineer role at BTI Solutions, where I can leverage my technical knowledge and analytical skills.

Throughout my career, I have honed my abilities in data management and business intelligence. My experience at Khaled Al-Zoubi and Partner Contracting Company involved data entry and ensuring the reliability of information, while my role at Yarmouk University allowed me to manage conference logistics and internet connectivity. Currently, I work at Extensya Company, where I provide customer service and support, demonstrating my commitment to customer satisfaction and effective communication.

Experience

Work history, roles, and key accomplishments

Customer Service and Support Back Office

Extensya Company

Jan 2023 - Present (2 years 5 months)

Handled high-volume live chats and online tools, providing accurate and comprehensive information to customers. Managed complaints, offered solutions, and documented customer requests while adhering to communication procedures and policies.

Customer Service Live Chat Support Troubleshooting CRM Software

Conference Room Organizer

Yarmouk University

Jan 2022 - Present (3 years 5 months)

Organized conference rooms, managing dates, times, and locations for events. Prepared equipment for presentations and ensured internet access for both in-person and online participants.

Conference Organization Event Planning Technical Support Electronic Business

Electronic Business and Data Entry

Khaled Al-Zoubi and Partner Contracting Company

Oct 2019 - Present (5 years 8 months)

Responsible for electronic business and data entry, including collecting, cleaning, cross-checking, and validating data. Provided customer service by answering phone calls, offering general information, and writing survey reports.

Data Entry Data Validation Customer Service Report Writing Electronic Business

Education

Degrees, certifications, and relevant coursework

Jordan University of Science and Technology

Doctor of Philosophy, Computer Science

Completed a Doctor of Philosophy (PhD) in Computer Science. Focused on advanced topics within the field, contributing to research and academic understanding.