Open to opportunities

Fares Akram

@faresakram

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Data Operations Specialist and CRM/BI leader automating pipelines to drive sales performance.

United States

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What I'm looking for

I’m looking to lead data operations and automate BI/CRM pipelines that improve reliability, reduce redundancy, and directly boost sales outcomes—while partnering cross-functionally with teams like sales and HR to scale practical, client-facing reporting.

I’m a Data Operations Specialist and Strategic Data & Operations Leader with 4+ years of cross-functional experience across data infrastructure, sales, and HR management. I’ve stabilized distressed business units, co-managed end-to-end operations as a 2-person team, and helped pivot from a negative cash position to consistent profitability.

I’m especially proud of architecting automated BigQuery and Power BI pipelines that saved 20+ hours of manual labor weekly, reduced 40–60% of data redundancy, and improved conversion rates by focusing on higher-quality leads. I’ve also managed and trained teams, engineered CRM and dialer workflows, and scaled internal tools into core client-facing assets used across organizations.

Experience

Work history, roles, and key accomplishments

Head of Data Operations

Nedialo LLC

May 2025 - Mar 2026 (10 months)

Managed and trained the data team and maintained full operational output with a headcount below industry standards. Engineered automated data pipelines and CRM/dialer integrations, creating Power BI dashboards used across teams and saving 20+ hours of manual weekly reporting.

Team Management Training CRM Administration Power BI BigQuery Data Pipelines Data Automation Data Integrity Data Ingestion data transformation Dashboard And Reports Process Automation

Data Operations Specialist

Nedialo LLC

Aug 2024 - May 2025 (9 months)

Co-managed company operations as a one-person data/technical resource, covering data operations, sales support, and HR/technical support. Built and maintained BigQuery relational databases and Power BI dashboards, reduced dialed record redundancy by 40–60%, and supported end-to-end sales campaigns with targeted outreach lists.

BigQuery Power BI Relational Databases CRM Administration Data Redundancy Analysis Data Pipelines Data Automation Excel Pick Up Rate Tracking HR & Administration Technical Support Ad Hoc Reporting

Telemarketing Agent / Cold Caller

Various Companies

Jan 2023 - Jan 2024 (1 year)

Conducted high-volume outbound cold calling across real estate and roofing verticals, generating qualified leads for sales pipelines. Developed objection-handling and persuasion skills in KPI-driven environments.

Cold Calling Objection Handling Client Relations Lead Generation Persuasion Social Engineering

Customer Service Representative

AT&T

Jul 2022 - Apr 2023 (9 months)

Handled billing support and outbound sales for a large U.S. telecommunications provider. Managed billing disputes and account issues while performing service upsells and maintaining customer satisfaction.