I am looking for a job in a field that I can use my customer service experience as well as my technical experience. I feel that I would love a change in career path to something that is less customer facing.
Farah Smidt
@farahsmidt
I have international call center experience in chat, email and calls.
What I'm looking for
My name is Farah. I have international call center experience in chat, email and calls. Most of my experience is in technical troubleshooting but I have a strong interest in IT. I have a certificate in AI Applications and I am currently enrolled in a course with Microsoft in Data Science. I am determined to find a position that better fits my long term objections and where I can contribute to the best of my ability.
Experience
Work history, roles, and key accomplishments
XR Technical Specialist
Meta
Worked extensively with Meta Quest devices, handling hardware setup, firmware management, and VR application deployment. Troubleshot device issues, optimized user experiences, and integrated Quest systems into larger XR workflows.
Merchant Support Specialist
Uber Eats
Provided support to merchants on the Uber Eats platform. Assisted with restaurant account management and troubleshooting technical issues related to Uber-issued tablets and printers.
Education
Degrees, certifications, and relevant coursework
Unknown
Certificate, Microsoft 365
Completed a certificate program focused on Microsoft 365. Gained proficiency in various Microsoft 365 applications and services.
Portland High School
High School Diploma, General Studies
Completed high school education, fulfilling all requirements for graduation. Developed foundational knowledge across various subjects.
Virtual Certificate Program
Certificate, Virtual Studies
Completed a virtual certificate program.
Unknown
Certificate, Prompt Engineering for AI Applications
Completed a certificate program focused on prompt engineering for AI applications. Gained expertise in designing and optimizing prompts to enhance AI model performance and output quality.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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