Faniry Ramilison

- Lead the training and onboarding of new agents, ensuring they understand company processes, tools, and best practices. Provide continuous coaching, guidance, and feedback to help agents develop their skills, improve performance, and meet quality standards

- Assist with task coordination, resolve operational issues, and facilitate effective communication between agents and management to maintain

- Serve as a liaison between WEEVE and its insurance partner, ensuring clear and accurate coordination in providing replacement vehicles to insured drivers.

- Support customers from reservation to vehicle return, managing contracts, payments, and post-incident procedures.

- Provide full support to customers throughout the rental process, ensuring a smooth and hassle-free experience

- Manage rental contracts and payments - accurately.

- Resolve customer issues and coordinate effectively with internal teams to ensure timely solutions

- Manage passenger claims related to lost, delayed, or damaged baggage in line with airline procedures and international service standards.

- Handle cases involving flight irregularities, onboard incidents, and airport-related issues with accuracy and professionalism.

An academic exploration of how gender, identity, and power shape societies and cultures, with a focus on critically analyzing inequalities and advancing knowledge to support equity and social transformation

Specialized in English language, civilization, and cultural studies, developing strong communication skills, critical thinking, and a global perspective.