Open to opportunities

Falilat Parkman

@falilatparkman

Message

Detail-oriented healthcare billing and scheduling professional with 5+ years experience.

United States

Message

What I'm looking for

I am looking for remote roles that offer opportunities for growth and collaboration in healthcare billing and support.

I am a detail-oriented and highly organized professional with over 5 years of experience in healthcare billing support, appointment scheduling, claims processing, and customer service. My expertise lies in coordinating workflows and supporting high-volume operations while ensuring compliance with healthcare billing regulations. I am known for my strong time management skills, effective communication, and ability to collaborate with cross-functional teams.

Throughout my career, I have proven my ability to meet turnaround times and deliver quality service in fast-paced, remote-ready environments. My recent role as a Healthcare Scheduler at Centene involved utilizing various platforms to manage provider scheduling and member appointments, while also handling high call volumes and supporting billing workflow changes. I am committed to continuous improvement and ongoing training, currently enhancing my IT knowledge through self-paced Linux Systems training.

Experience

Work history, roles, and key accomplishments

Healthcare Scheduler

Centene, via Midlance Inc.

Feb 2024 - Nov 2024 (9 months)

Managed and tracked provider scheduling and member appointments using LTSS, SK, SH, and MMP platforms. Coordinated team members across scheduling functions to ensure full coverage and timely follow-up, while handling high call volumes for scheduling and rescheduling members.

LTSS .Sh)MMPs Member Appointments

Billing Support Specialist

Conifer Healthcare Solutions

Jun 2021 - Jul 2023 (2 years 1 month)

Verified accuracy between physical billing records and digital files for claims processing. Prepared and sent out billing invoices while maintaining organized filing systems, and processed patient claims while supporting billing issue resolution.

Claims Processing Invoicing Digital Filing Systems Claims Invoice Resolution Cross Training Workflow Continuity

Digital Customer Support Representative

24/7AI

Jan 2019 - Aug 2021 (2 years 7 months)

Provided real-time support via chat, email, and social media for AT&T customers, delivering immediate resolutions and educating customers on product features and billing inquiries. Performed data entry and updates across internal systems, maintaining high typing speed and accuracy.

Customer Support Chat Support Email Support Social Media Support Billing Data Entry system updates Typing Speed High Accuracy

Data Entry Specialist

Right Healthcare Solutions

Oct 2020 - Jun 2021 (8 months)

Entered and updated sensitive client data with accuracy and attention to frequent changes. Maintained up-to-date records across multiple systems in compliance with privacy standards.

Data Entry Record keeping Privacy Standards system updates

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Arts, English

Completed a Bachelor of Arts in English, developing strong analytical, research, and communication skills. Gained proficiency in critical thinking and written expression.