Open to opportunities

Dyamond Spann

@dyamondspann

Message

Detail-oriented healthcare billing and patient support specialist delivering accurate, compassionate service.

United States

Message

What I'm looking for

I seek a patient-focused role where I can apply billing expertise, improve workflows, and grow in healthcare administration within a collaborative team.

I am a healthcare billing and customer support specialist with hands-on experience improving patient flow, maintaining accurate medical records, and resolving billing inquiries with confidentiality and attention to detail.

I have supported billing operations remotely and in clinical settings, handling patient and provider inquiries, processing insurance claims, and using electronic systems to verify information and maintain precise documentation.

I bring strong communication skills, technical proficiency across MacOS, Windows and iOS, and a proactive, service-oriented approach that enhances workflow efficiency and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Billing Specialist

Current

Labcorp

Dec 2024 - Present (1 year)

Support healthcare billing processes with strong attention to accuracy and confidentiality, managing patient and provider inquiries and maintaining precise electronic documentation.

Healthcare Billing Medical Records Electronic Health Records Confidentiality Documentation Customer Service

Customer Support Representative

HopeHealth

Jun 2023 - Dec 2024 (1 year 6 months)

Assisted patients with check-in/check-out procedures, improved workflow efficiency and patient satisfaction, and maintained organized records of patient interactions.

Patient Support Check Out Medical Records Customer Service Record keeping Cross Functional Collaboration Empathy

Secretary

Quick & Easy Tax Services

Answered phones, scheduled appointments, organized tax records, and supported daily office operations to maintain a professional client environment.

Scheduling Phone Support Organized Records Administrative Support Customer Service Office Operations Microsoft Office

Data Entry Clerk

Provalus

Processed insurance claims and ensured accurate data entry and timely submission of claim documentation for individuals affected by severe weather events while maintaining confidentiality.