At TagBag Cornerstone Pvt Ltd, I lead operations and project delivery across IT, digital marketing, and e-commerce workstreams. I improved on-time delivery from ~76% to ~92% through ownership mapping and dependency tracking.
I also reduced rework by ~28% with SOPs and quality checkpoints, and cut turnaround time by ~18% through process optimization, templates, and automation. At NEED INFOTECH, I managed international client acquisition and sales operations for IT and digital services, improving conversion from ~8% to ~14%.
