Open to opportunities

Faiza Urooj

@faizaurooj

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Customer-focused support specialist with strong communication and organizational skills.

India

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What I'm looking for

I seek a customer-facing role where I can use my communication, onboarding and operational skills to improve service delivery and grow into broader operations or HR responsibilities.

I am a customer support and onboarding specialist with experience across e-commerce, hospitality, healthcare, and HR roles. I have worked on seller onboarding, customer care operations, outbound support, and patient coordination, consistently resolving conflicts and maintaining professional relationships.

At Jasper Infotech (Snapdeal.com) I handled seller queries end-to-end, verified registration documents, and prepared daily activity reports; earlier roles include senior customer care for apparel retail, customer support at an e-commerce firm, and patient care coordination at a large women’s hospital.

I bring strong communication, problem-solving, multitasking, and Microsoft Office skills, along with training in hospitality/tourism and first aid; I seek roles where I can apply my service orientation and operational experience to improve customer and stakeholder outcomes.

Experience

Work history, roles, and key accomplishments

Seller Onboarding Specialist

Jasper Infotech (Snapdeal.com) Pvt. Ltd

Mar 2014 - Jul 2015 (1 year 4 months)

Handled seller queries via phone and email, verified seller documents for registration, and managed cases from initiation to closure while preparing daily activity reports to improve onboarding throughput.

Customer Support Email Support Phone Support Case Management Reporting

Senior Customer Care Executive

Nineteen Apparels Pvt. Ltd

Aug 2012 - Feb 2014 (1 year 6 months)

Managed customer queries via phone and email, ensured timely resolution from initiation to case closure, and prepared daily reports on customer care team activities to maintain service quality.

Customer Service Phone Support Email Support Reporting Team Coordination Complaint Handling

Customer Support Professional

Valyoo Technologies

Dec 2011 - Mar 2012 (3 months)

Conducted outbound calls, resolved customer conflicts, and coordinated with internal departments to close customer issues and improve satisfaction during a short-term engagement.

Outbound Calling Conflict Resolution Customer Support Escalation Management Communication CRM

Patient Care Coordinator

Fortis La Femme

Jun 2009 - Apr 2010 (10 months)

Managed office administration, handled patient and attendant conflicts, managed payments, and responded to patient inquiries to ensure smooth clinic operations.

Patient Coordination Office Administration Conflict Resolution Payments Operations Communication Multitasking

Customer Care Executive

Nirula's

Jun 2009 - Aug 2009 (2 months)

Handled frontline customer service during a summer role, resolving guest inquiries and contributing to daily operations and service delivery.

Customer Service Frontline Services Complaint Handling POS Familiarity Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Jamia Millia Islamia

Master of Arts, Education

Completed Master of Arts in Education at Jamia Millia Islamia, New Delhi, graduating in 2021.

Jamia Millia Islamia

Bachelor of Arts, Arts

Completed Bachelor of Arts at Jamia Millia Islamia, New Delhi, graduating in 2017.

Scottsdale Community College

Certificate, Hospitality and Tourism Management

2010 - 2011

Activities and societies: Selected for a U.S. State Department full scholarship; guest speaker and panelist at events in Arizona.

Completed a certificate program in Hospitality and Tourism Management at Scottsdale Community College under a U.S. State Department scholarship from June 2010 to May 2011.