I'm looking for remote opportunities in customer service where I can contribute to client satisfaction , develop my skills and build a long term career.
Looking for a job
Faith Watitwa Otunga
@faithwatitwaotunga
Actuarial science graduate skilled in data analysis, client service, and administrative operations.Seeking remote opportunities in customer care.
KenyaWhat I'm looking for
I am a meticulous actuarial science graduate with hands-on experience in data analysis, client service, and administrative support from an attachment at NHIF. I contributed to processing over 500 client applications, participated in reconciliations and reporting, and earned recognition for teamwork and professionalism.
I am proficient with MS Office, Stata, and SPSS and bring strong communication, organization, and confidentiality practices to my work. I seek to apply analytical and problem-solving skills in a dynamic organization where I can grow and contribute to operational excellence.
Seeking remote opportunities in customer care and support .Skilled in communication and open to entry level roles.
Experience
Work history, roles, and key accomplishments
Current
I handle inbound and outbound customer communications through phone calls, WhatsApp, social media DMs, Zoho, and other support channels. I assist customers with inquiries, resolve account and payment-related issues, maintain accurate support records, escalate complex cases when necessary, and collaborate with internal teams to deliver excellent customer service and ensure customer satisfaction.
NF
Attachment Intern
National Hospital Insurance Fund
May 2023 - Aug 2023 (3 months)
Verified and processed member registration and claims, entered client data into NHIF systems, and supported customer service and monthly premium reconciliations, contributing to timely processing of over 500 client applications during a four-month attachment.
Education
Degrees, certifications, and relevant coursework
MC
McKinsey & Company
McKinsey Forward program, Professional development/Leadership and Business skills.
2026 - 2026
Activities and societies: - Completed practical learning modules on leadership, communication, problem-solving, and adaptability. - Participated in collaborative exercises and real-world business case activities. - Completed the Digital AI Kit, applying AI tools to improve productivity, decision-making, and workplace collaboration. - Developed professional skills through self-paced learning, reflection, and peer engagement.
Completed the McKinsey Forward Program, developing skills in leadership, communication, problem-solving, adaptability, and teamwork. Completed the Digital AI Kit module, gaining practical knowledge of AI tools and digital workflows to enhance workplace productivity and decision-making.
TU
Tharaka University
Bachelor of Science, Actuarial Science
2020 - 2024
Grade: Second Class Honors Upper Division
Completed a Bachelor of Science in Actuarial Science with Second Class Honors Upper Division, focusing on actuarial and statistical methods.
KC
Kesap Research Center
Certificate, Statistical Data Analysis
2021 - 2021
Completed a certificate course on statistical packages for data analysis covering Stata and SPSS.
NS
Ngi'ya Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2019
Grade: B+
Completed Kenya Certificate of Secondary Education with a B+ grade.
SS
St. Anne's Girls Primary School
Kenya Certificate of Primary Education, Primary Education
2008 - 2015
Grade: A Plain
Completed Kenya Certificate of Primary Education with an A Plain grade.
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
5k-10k USD
Social media
Job categories
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