Mercy Koech

As a Virtual Assistant, I manage various administrative tasks, ensuring efficient workflow and communication. I utilize organizational skills to prioritize tasks and maintain a structured approach to project management.

In my role as a Debt Collection Officer, I monitored client portfolios, ensured adherence to payment schedules, and implemented efficient debt recovery methods. I maintained records of clients' financial statuses and developed strong client relationships.

As part of the Sales and Marketing team, I identified customer insurance needs, sold products, and maintained positive business relationships. I achieved sales targets and conducted follow-ups to ensure customer satisfaction.

During my internship, I collaborated with the actuarial team to design life insurance products, performed quality assurance on documentation, and processed client instructions for insurance. I also resolved customer queries and collected feedback.

In this role, I ensured accurate data entry and cleaning, submitted weekly reports, and backed up data submissions. I was recognized for maintaining a high accuracy rate in data management.

Grade: 2nd class upper division

Completed a Bachelor of Science in Actuarial Science with IT, achieving a 2nd class upper division. The program included extensive training in statistical analysis, risk assessment, and financial modeling.

Grade: A plain

Achieved the Kenya Certificate of Secondary Education (K.C.S.E) with a grade of A plain, demonstrating strong academic performance and commitment to studies.

Grade: A-

Completed the Kenya Certificate of Primary Education (K.C.P.E) with a grade of A-, laying a strong educational foundation for future academic pursuits.