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Faith Waithaka

@faithwaithaka

Customer care professional across finance and hospitality, resolving client queries and cutting invoice queries by 30%.

Kenya
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At Crystal Lux Consumer Products, I resolved client account queries and maintained accurate transaction records. My monthly reconciliations caught discrepancies before they reached clients and reduced outstanding invoice queries by 30% in the first quarter.

I also prepared monthly reports for management and maintained statutory compliance with zero penalties.

At Uwezo Fund Oversight Board, I handled payment and disbursement queries and maintained financial records with zero discrepancies. I processed monthly payroll with 100% accuracy and supported statutory filings and reporting ahead of deadlines.

At Junior Masters Hotel, I handled guest interactions and cash transactions with zero discrepancies. I resolved guest concerns and supported front-desk and clerical work in a fast-paced service environment.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KASNEB logoKA

KASNEB

Certified Investment and Financial Analyst (CIFA), Investment and Financial Analysis

2026 -

Registered candidate for the Certified Investment and Financial Analyst (CIFA) program, ongoing since 2026.

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Commerce, Commerce

Graduated with a Bachelor of Commerce in 2019.

DI

Data Network Institute

Proficiency Certificate in Computer Applications, Computer Applications

Earned a Proficiency Certificate in Computer Applications in 2015.

Tech stack

Software and tools used professionally

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