Caroline Makaa

Managed the accounts payable process, ensuring timely and accurate payment of invoices. Communicated with vendors to resolve payment inquiries and discrepancies, while maintaining proper documentation and generating reports.

Oversaw customer account reconciliations, managed till reconciliation procedures, and generated financial reports. Implemented checks and balances to ensure accurate financial reporting and resolved customer queries effectively.

Handled customer inquiries and debt management, improving customer satisfaction through effective communication and tailored payment plans. Conducted telesales and maintained strong client relationships.

Managed cash transactions and reconciled staff accounts. Ensured accurate deductions and collaborated with delivery teams to coordinate payment collections.

Provided excellent customer service as a cashier, managing transactions and addressing client inquiries. Ensured customer satisfaction through effective communication.

Currently pursuing an accounting technician diploma, focusing on financial accounting and management, audit analysis and controls, and developing problem-solving skills.

Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge in various subjects.