Faith Wainaina
@faithwainaina
Customer-focused remote support specialist skilled in software troubleshooting and empathetic service.
KenyaWhat I'm looking for
I am a customer-focused and tech-savvy professional with over 3 years of experience providing remote customer support and administrative assistance. I guide users through software downloads, login issues, importing, printing and other platform tasks with patience and clarity.
I have consistently maintained high satisfaction by resolving 50+ queries weekly, achieving a 95% customer satisfaction rating as a freelance remote customer support representative. I document recurring technical issues to improve internal knowledge sharing and use CRM platforms to track and improve response efficiency.
I am comfortable working 20+ hours per week in flexible, remote environments and bring strong verbal and written communication, empathy, and fast learning of new software to support teams and customers effectively.
Experience
Work history, roles, and key accomplishments
Provided real-time software troubleshooting and platform navigation guidance to clients, achieving a 95% customer satisfaction rating and resolving 50+ weekly queries while documenting recurring issues to improve knowledge sharing.
Administrative Assistant
Peponi’s Retail Services
Mar 2020 - Dec 2021 (1 year 9 months)
Managed customer inquiries via email and phone, coordinated schedules and workflows, and maintained detailed client interaction records to improve service accuracy and reporting.
Call Center Agent
TechHelp Solutions
Jun 2019 - Feb 2020 (8 months)
Provided empathetic technical guidance for software users, handled download and login support, and tracked calls and resolutions in CRM to improve response efficiency.
Education
Degrees, certifications, and relevant coursework
Maryleakey High School
High School Diploma, Computer Applications and Business Studies
2016 - 2019
Completed High School Diploma with focus on Computer Applications and Business Studies from 2016 to 2019.
Availability
Location
KenyaAuthorized to work in
Job categories
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