Faith Sammy

I've built my customer service career at G4S Kenya Limited, resolving inquiries, handling escalated calls, and maintaining accurate customer records in the Courier Division.

I manage high-volume calls with professionalism and empathy, using CRM software to track interactions, follow up on issues, and strengthen customer loyalty.

As a Call Agent, I handled inbound and outbound calls, documented incident reports, developed call-handling procedures, and implemented feedback mechanisms to improve call quality and customer experience.

I also bring courier operations experience, including time-sensitive deliveries, route optimization, security compliance, and training new couriers on safety and operational best practices.