Emmaculate Opiyo

As a dedicated customer service professional, I have spent the past two years as the first point of contact for customers facing complex issues. My experience at Kenya Ports Authority allowed me to handle high-stakes escalations, where I successfully cut resolution times by 30% and significantly improved customer satisfaction scores. At Micropel Ltd, I streamlined order tracking processes, reducing errors by 20% and ensuring that customers received accurate information promptly.

My ability to anticipate customer concerns and provide clear solutions has not only enhanced service delivery but also built trust with customers who rely on timely support. Whether through phone, email, or CRM platforms, I focus on making every interaction seamless and productive. I take pride in my empathetic approach and my commitment to resolving issues efficiently, which has consistently resulted in high customer satisfaction ratings.