Looking for a job

Faith Nwankwo

@faithnwankwo

Message

I support customers through live chat, sales assistance, issue resolution, and organized daily operations.

Nigeria

Message

What I'm looking for

I'm looking for a long-term customer support opportunity with an organization that values excellent service, effective communication, reliable support, and professional growth.

I've supported customers at a family provision store since 2015, handling inquiries, transactions, complaints, inventory, and sales records while helping maintain customer satisfaction and retention.

As a freelance live chat support associate, I managed multiple text-based conversations, documented issues for follow-up, and worked toward accurate, timely resolutions. I also volunteer with the Nigerian Fellowship of Catholic Students, helping participants and coordinating events.

Experience

Work history, roles, and key accomplishments

Current

Event & Community Volunteer

Current

Nigerian Fellowship of Catholic Students (NFCS)

Jan 2024 - Present (2 years 9 months)

Assisted with organizing student events, festivals, and community activities. Responded to participants' questions and provided clear information and guidance.

Event Planning Community Engagement Communication Skills Teamwork

Current

Customer Support and Sales Associate

Current

Family Provision Store

Jan 2015 - Present (11 years 9 months)

Managed daily customer interactions, processing transactions and resolving complaints. Maintained accurate inventory and sales records independently.

Customer Support Sales Inventory Management Communication Skills Problem Solving

Freelance Live Chat Support Associate

Independent

Jan 2025 - Dec 2026 (1 year 11 months)

Provided prompt, high quality text based customer support. Managed multiple chat conversations while maintaining attention to detail and a patient customer service mindset.

Live Chat Written Communication Adaptability Issue Documentation