FAITH MUMBI
@faithmumbi1
Senior digital channels officer driving customer onboarding and adoption.
KenyaWhat I'm looking for
I am a results-driven senior digital channels officer with over two years of banking experience, specializing in customer onboarding, digital product adoption and retention. I have led migration of transactions to digital channels, trained agents on AML procedures, and supported deposit mobilization while maintaining strong customer service and branding for agents and merchants.
Previously I served as a digital channels officer and finance assistant, where I managed virtual account openings, promoted mobile lending, handled reconciliations and payables, and supported audits and statutory filings. I bring strong communication, marketing and analytical skills, plus hands-on experience with multiple accounting and data tools that enable measurable improvements in digital uptake and operational efficiency.
Experience
Work history, roles, and key accomplishments
Senior Digital Channels Officer
Family Bank Limited
Jul 2025 - Present (6 months)
Champion uptake, onboarding and retention for Family Bank digital products, migrating 90% of transactions to digital channels and recruiting/onboarding agents and merchants to drive digital adoption.
Digital Channels Officer
Family Bank Limited
Mar 2023 - Jun 2025 (2 years 3 months)
Trained and promoted customer adoption of digital platforms, onboarded virtual accounts and cards, recruited agents/merchants and achieved migration of 90% of bank transactions to digital channels.
Finance Assistant
Alba Hotels Limited
Apr 2021 - Feb 2023 (1 year 10 months)
Managed accounts payable, petty cash and statutory deductions, maintained creditor/debtor ageing reports and supported audit query submissions to improve financial record accuracy.
Education
Degrees, certifications, and relevant coursework
MTMeru University of Science and Technology
Bachelor of Science, Economics
2016 - 2021
Grade: First-class Honors
Completed a Bachelor of Science in Economics with First-class Honors, focusing on economic theory and quantitative analysis.
Nkaimurunya Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2012 - 2015
Grade: B+
Completed Kenya Certificate of Secondary Education (KCSE) with grade B+.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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