Kajuju User
@kajujuuser
Finance professional specializing in accounts activation, compliance, and customer service excellence.
KenyaWhat I'm looking for
I am a versatile, driven finance professional with a Bachelor’s degree in Finance, built through varied roles that strengthen my financial acumen and commitment to excellence.
In my current role as an Accounts Service Executive at Cooperative Bank of Kenya, I facilitate activation and reactivation of dormant customer accounts in line with Cooperative Bank policies, CBK regulations, and KYC/AML requirements. I also provide CRM support by updating customer profiles, interaction notes, and account status changes, while maintaining accurate records and audit trails to support internal controls.
I bring strong customer service and operational discipline from prior experience as an Accounts Clerk, handling budgeting, invoicing, and reconciliations, and from my SACCO operations attachment where I managed petty cash, deposit mobilization, salary batch processing, and loan form registration with a focus on credit assessment and policy adherence. I thrive in dynamic environments because I combine attention to detail, risk awareness, and analytical thinking to solve problems and help customers prevent future issues.
Experience
Work history, roles, and key accomplishments
Accounts Service Executive
Co-operative Bank of Kenya
Oct 2025 - Present (9 months)
Facilitated activation and reactivation of dormant customer accounts in line with Cooperative Bank policies, CBK regulations, and KYC/AML requirements while maintaining accurate records and audit trails. Provided CRM support by updating customer profiles and guided customers through procedures to restore account activity.
Attachee
Nawiri Sacco Society Ltd
Managed core SACCO operations including petty cash, deposit mobilization, salary batch processing, and loan form registration and appraisal with adherence to regulatory and institutional policies. Provided customer support by resolving queries and advising on SACCO products while compiling operational data and reports for decision-making.
Customer Service Team Member
Kuku Foods Kenya Ltd
Identified customer issues, analyzed root causes, and developed solutions under pressure. Communicated with customers and team members, prioritized tasks in a fast-paced environment, and used product knowledge to upsell and increase revenue.
Accounts Clerk
Jacaranda Special School
Managed financial transactions including budgeting, invoicing, and reconciliations to ensure accuracy and compliance with accounting principles. Maintained financial records and reporting with attention to detail to minimize errors and discrepancies.
Education
Degrees, certifications, and relevant coursework
University of Nairobi (NYGCA)
Bachelor of Cooperative Business, Finance
2021 - 2022
Earned a Bachelor of Cooperative Business with a Finance major at the University of Nairobi (NYGCA).
St Mary’s Girls High School, Igoji
Kenya Certificate of Secondary Education (KCSE)
2013 - 2016
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
ALX Africa
Certificate of Counselling and Social Skills Management, Counselling and Social Skills Management
Completed Foundations at ALX Africa and obtained a certificate in Counselling and Social Skills Management.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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