AMAnn Muhia
@annmuhia
Onboarding specialist driving compliance and seamless client account activation in digital banking.
KenyaWhat I'm looking for
I am an onboarding and account-opening professional with over two years of hands-on experience in retail banking, focused on delivering smooth client transitions to digital banking platforms. I consistently ensure KYC and AML compliance while improving operational efficiency.
At Equity Bank I supported and now shadow the Account Opening Supervisor, contributing to 100% compliance during audits and achieving high data quality through rigorous documentation review. I have managed onboarding volumes exceeding 200 new clients per month and improved same-day processing rates to 97%.
I improved digital uptake from 60% to 85% by training clients and providing ongoing support, and I implemented process optimizations that reduced onboarding times and increased first-time customer satisfaction. I regularly prepare performance reports and collaborate with cross-functional teams to drive data-driven improvements.
I bring strong skills in KYC/AML, fraud prevention, cash handling, and customer support, and I am committed to coaching teams, enhancing service accuracy, and maintaining the highest standards of regulatory compliance and data protection.
Experience
Work history, roles, and key accomplishments
Onboarding Supervisor
Equity Bank Kenya Limited
Jan 2025 - Present (8 months)
Supervise retail account opening operations, achieving a 97% same-day processing rate and maintaining 100% compliance with KYC/AML during audits. Lead training and process improvements that raised data quality to 98% and enhanced account activation times.
Onboarding Officer
Equity Bank Kenya Limited
Jan 2024 - Dec 2024 (11 months)
Led client onboarding and compliance checks for new accounts, ensuring 100% adherence to KYC/AML and increasing digital banking uptake from 60% to 85% through training and support. Streamlined workflows to reduce setup times and improve customer retention.
Relationship Officer
Equity Bank Kenya Limited
Mar 2022 - Dec 2023 (1 year 9 months)
Managed deposits, withdrawals and transfers with high accuracy, balanced cash drawers, performed fraud checks on cheques, and trained new tellers to improve operational performance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Sociology and Communication
Bachelor of Arts in Sociology and Communication completed at the University of Nairobi in 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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