Fabiola Ojeda Ramos
@fabiolaojedaramos
Creative content marketing assistant and junior community manager, blending storytelling, communication, and UX mindset.
MexicoWhat I'm looking for
I’m a creative, internationally experienced professional who brings 9+ years of guest experience, public relations, and community engagement within luxury hospitality and gastronomy.
I’m currently transitioning into content marketing and community management, using my strong communication skills, storytelling, and a UX-driven mindset to create content that feels human and purposeful.
In my personal project, I create and plan travel, migration, and lifestyle content, develop a visual identity, edit photo and video, and actively engage with the online community through comments and direct messages. I also analyze basic performance metrics to improve engagement and reach.
Earlier roles strengthened my ability to represent brands with care: managing guest communication and complaint resolution, collecting and analyzing feedback across teams, and supporting reputation and brand perception through proactive engagement—so I can build community and drive meaningful connection in every post.
Experience
Work history, roles, and key accomplishments
Content Creator & Community Mgr
Personal Project (Instagram)
Jan 2024 - Present (2 years 6 months)
Created and planned travel, migration, and lifestyle content, building a consistent visual identity and brand storytelling. Engaged with followers via comments and DMs, edited photo/video using Adobe tools, and used performance metrics to improve reach and engagement.
Public Relations & Guest Manager
RIU Palace Cabo San Lucas
Jan 2020 - Jan 2022 (2 years)
Managed guest communication and escalations, coordinating with hotel management to resolve complaints and maintain satisfaction. Collected and analyzed guest feedback to improve service quality across departments and delivered personalized VIP/loyalty communications.
Guest Experience & Food Coordinator
Iberostar Playa Paraíso
Jan 2017 - Jan 2018 (1 year)
Collected guest feedback across multiple restaurants to identify and drive experience improvements. Served as a communication bridge between guests and culinary teams, managing dietary/allergy-related requests and ensuring clear menu and food signage.
Education
Degrees, certifications, and relevant coursework
University of Guanajuato
UX/UI Design
Currently studying UX/UI design at the University of Guanajuato, with a focus on tourism resource management.
Online Courses (Content Marketing & Community Management)
Content Marketing, Community Management & Social Media Strategy
Completed online courses in content marketing, community management, and social media strategy.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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