Open to opportunities

Ezima Mercy

@ezimamercy

Message

I deliver reliable virtual, administrative, and customer support for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote role where I can provide reliable virtual, administrative, executive, or customer support, manage priorities independently, and help clients and teams stay organized and responsive.

I've supported customers, sales operations, and administrative workflows across Chris-Way Gas Company, Itoro Okon Jewelry Company, Ocean Breeze Hotel and Suites, K-Man Gaming Center, and C-Landec Electronics.

At Chris-Way Gas Company, I progressed from Sales Representative and Customer Support to General Manager because of my commitment, diligence, and reliability. I handled customer inquiries and complaints, coordinated operational tasks, and supported the team in keeping the business running smoothly.

My experience includes front-desk service, sales transactions, client relationship management, bookkeeping, delivery coordination, and responsive complaint resolution.

I'm remote-ready and trained in HubSpot, Zendesk, Intercom, Trello, Asana, Google Workspace, Slack, Zoom, Calendly, Zapier, Canva, and CapCut. I enjoy managing multiple priorities independently while providing professional support to clients and teams.

Experience

Work history, roles, and key accomplishments

General Manager

Chris-Way Gas Company

Jan 2019 - Dec 2022 (3 years 11 months)

Promoted from Sales Representative to General Manager. Oversaw operations and administrative functions, handled customer inquiries, and supported the team to ensure smooth business operations.

Customer Service Operations Management Team Coordination Administrative Support