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Maximiliano Binetti

@maximilianobinetti

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Level 2 Help Desk and Infrastructure Technician specializing in backup solutions.

Argentina

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What I'm looking for

I am seeking a hands-on infrastructure or backup engineering role where I can apply automation, improve backup reliability, and grow in cloud and cybersecurity practices.

I am a Level 2 Help Desk and Infrastructure Technician with strong expertise in backup and restore services, infrastructure support, and incident management. I have hands-on experience with Veeam Backup, Veritas NetBackup, and Cohesity, and I have supported large-scale virtual machine migrations.

My background includes roles at DXC providing Backup & Restore support, a migration-focused Backup Administrator position, and Tier 1 Service Desk experience delivering remote technical support to global users in English. I also have practical experience with endpoint protection tools like Webroot and Huntress for basic cybersecurity and threat monitoring.

I bring scripting and automation skills using Python, familiarity with Git, Docker, jump servers, and web basics such as HTML/HTML5 and CSS. I am comfortable working with databases (MSSQL, MySQL) and common office productivity tools, and I hold cloud and data analysis certifications.

I am motivated to continue growing professionally in infrastructure and backup engineering, applying reliable operational practices and automation to improve system availability and recovery processes.

Experience

Work history, roles, and key accomplishments

Current

Level 2 Infrastructure Technician

Current

DXC

Mar 2022 - Present (3 years 11 months)

Specialized in backup & restore services, incident management, and large-scale VM migration, automating tasks with Python and supporting infrastructure using NetBackup and Cohesity.

Cohesity Python Jump Servers Backup Incident Management MSSQL MySQL

Backup Administrator

Medix Dental IT

May 2024 - Nov 2024 (6 months)

Executed migration from Veeam Backup to Cove Backup, monitored and troubleshot backup operations, and provided endpoint security support using Huntress and Webroot.

Cove Backup Troubleshooting Huntress Webroot Endpoint Security

Service Desk Tier 1 Agent

Avaya

Nov 2021 - Feb 2022 (3 months)

Provided remote technical support to global users in English, resolving incidents via calls and chats using HPSM and commercial ticketing systems.

Service Desk Remote Support Ticketing Systems Customer Support English Communication Avaya

Technical Support Specialist

Next Level Sistemas

Jun 2021 - Nov 2021 (5 months)

Provided Level 1 corporate technical support and customized PC assembly for designers and small businesses, handling routine support tasks and user assistance.

Technical Support Customer Service Data Analysis

Claims Manager

Latreccino Seguros

Jan 2016 - Apr 2016 (3 months)

Managed customer service, claims processing, quotations, and issuance of insurance policies across multiple risk types during a temporary assignment.

Claims Management Customer Service Policy Issuance Insurance Operations

Office Clerk

Menpull S.A.

Feb 2014 - Dec 2015 (1 year 10 months)

Handled customer service, sales, quotations, claims management, and issuance of insurance policies for clients and producers.

Customer Service Sales Support Claims Management Collections

Office Clerk

Baioni S.A.

Sep 2013 - Feb 2014 (5 months)

Performed administrative tasks related to insurance and banking, managed producer inquiries, and processed collections and documentation.

Administrative Support Producer Inquiries Banking Operations

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Quilmes

Bachelor's degree in Computer Science, Computer Services

2021 - 2021

Activities and societies: Customized PC assembly, Level 1 technical support, corporate technical support tasks.

Completed coursework in Computer Services at Universidad Nacional de Quilmes through Next Level Sistemas from June 2021 to November 2021.

Instituto de Formación Técnica Organización N.B.

Bachelor's degree in Insurance, Insurance / Back Office

2017 - 2021

Activities and societies: Claims management, data entry and digitization, collections and quotations.

Completed Back Office training and a Bachelor's degree in Insurance with specialization in claims, billing, and policy issuance from January 2017 to November 2021.