Open to opportunities

Ezana Hailemariam

@ezanahailemariam

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Recruiter | HR Recruiter | Inbound Qualifier

Ethiopia

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What I'm looking for

I’m looking for a role where I can own recruitment and HR operations end-to-end, improve workflows, and support a high-performing culture. I thrive in metrics-driven environments that value clear communication, documentation, and continuous improvement.

Versatile HR and operations professional with experience in recruitment, employee engagement, and high volume client qualification. Skilled in managing structured intake processes, sourcing and screening candidates, and handling objection driven conversations in performance based environments. Experienced with CRM and collaboration tools including Zoho, Slack, Microsoft Teams, and Reddit for recruiting and talent outreach. Strong ability to maintain accurate documentation, streamline workflows, and support both people and business growth

Experience

Work history, roles, and key accomplishments

Current

Inbound Qualifier Call Expert

Current

ISI Inbound Qualifier Call Experts

Dec 2025 - Present (5 months)

Handled high-volume inbound calls from marketing sources, qualifying clients with structured intake questions and eligibility criteria. Documented call outcomes in the CRM, managed objections, and transferred to licensed advisors while meeting daily performance targets.

Customer Intake Objection Handling Appointment Consult Transfer Performance Metrics Compliance Documentation Communication

Current

End-to-End HR Operations

Current

Human Resources Beyond Marketing

Jan 2025 - Present (1 year 4 months)

Managed end-to-end HR operations including recruitment, onboarding, payroll, and employee relations. Built workflow systems to improve efficiency and supported leadership in creating an engaged, high-performing workplace culture.

Talent Acquisition Onboarding Payroll Employee Relations Employee Engagement Workflow Optimization Google Workspace Performance Tracking

Account Representative

Healthgrades Smart Marketing

Sep 2024 - Mar 2025 (6 months)

Made 100–200 outreach calls daily to doctors and practice managers, using GoHighLevel CRM and SQUARED to manage leads, follow-ups, and client records. Educated prospects on digital marketing solutions and improved appointment success rates through rapport and objection handling.

Lead Management GoHighLevel Square Appointment Setting Objection Handling SEO AI Profile Optimization

HR Intern

Commercial Bank of Ethiopia

Jul 2024 - Sep 2024 (2 months)

Supported HR processes including recruitment, onboarding, and maintenance of personnel records. Assisted with compliance and interview coordination while strengthening professional HR practices.

Recruitment support Onboarding & Support Personnel Records HR Documentation Compliance Interview Coordination