Eytan Arusi

Improve chatbot intent recognition and AI model performance through high-quality language annotation, data analysis, and capability reporting; collaborate with cross-functional teams to define annotation standards and optimize chatbot workflows for better customer service.

Contacted warm and cold leads to present and sell rating services, recruiting above-average numbers of service providers to the platform and generating 10–15% profit per transaction through effective scripting and adaptation.

Researched Israeli, Chinese, and international markets to identify investment opportunities, leading to three collaboration discussions and scouting activities that produced five potential client acquisitions and enhanced cross-border partnerships.

Resolved customer technical issues for robotic products, explained problems and recommended solutions to prevent churn and support accessory sales through strong technical support and retention strategies.

Performed face-to-face sales and product promotion in a high-traffic international duty-free environment, engaging diverse customers and driving retail transactions.

Activities and societies: Courses included Innovation in China, China's Business Environment, Marketing, and Intercultural Communications.

Master of Arts program with concentrations in Chinese economy, foreign affairs, innovation in China, and Chinese society and culture.

Activities and societies: B.A. thesis titled “Green Consumption in China.”

Bachelor of Arts in Business Management and Asian Studies with concentrations in organizational behavior, strategic management, marketing, and Chinese language and culture; thesis on green consumption in China.