Eyerusalem Mulugeta
@eyerusalemmulugeta
Remote customer service specialist improving retention through fast, compliant, data-driven support.
United Arab EmiratesWhat I'm looking for
I’m a confident, resourceful, and reliable Customer Service Specialist with a strong track record of resolving customer inquiries, complaints, and concerns through phone, email, and face-to-face support. Across Carenet Health, Continuum, and WellsFargo, I’ve handled high-volume queues—like 250+ inbound and outbound calls daily—while keeping service fast, professional, and customer-focused.
I use CRM and ticketing systems (Salesforce, Zendesk) and Windows-based workflows to ensure accurate data entry, timely fulfillment, and detailed service records. I’m experienced in HIPAA-compliant support, appointment scheduling, insurance/benefits assistance, billing inquiries, and identity verification, including KYC due diligence with tools such as Lexis Nexis, World Check, and Treasury 311.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Carenet Health
Feb 2023 - Nov 2025 (2 years 9 months)
Handled 250+ inbound and outbound calls daily, assisting members with prescription needs and other inquiries while resolving concerns and complaints to reduce escalations. Used CRM and Windows-based systems to ensure accurate data entry, documentation, and timely fulfillment while maintaining HIPAA confidentiality.
Customer Service Specialist
Continuum
Jun 2020 - Feb 2023 (2 years 8 months)
Answered patient calls and emails, helping schedule, reschedule, and cancel appointments and providing information on healthcare services, procedures, and policies. Verified insurance details, supported claims and financial assistance options, and maintained accurate records in an EHR while resolving billing and patient concerns in compliance with HIPAA.
Responded to customer inquiries via phone, email, and live chat while maintaining 95% customer satisfaction. Processed requests using CRM systems, performed identity verification and KYC due diligence with tools such as LexisNexis and World-Check, and reviewed transactions to report suspicious activity.
Education
Degrees, certifications, and relevant coursework
Eyerusalem hasn't added their education
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Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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