Angelica Tabligan
@angelicatabligan
Data operations and customer care professional
What I'm looking for
With almost 10 years of experience in data operations and customer care, I have developed a strong background in processing consumer content in the healthcare and energy sectors. My expertise lies in editing contracts and managing consumer accounts, with a focus on active listening and effective communication skills.
I am highly computer literate and adaptable, proficient in tools such as Amadeus, POS, and SAP. As a team player, I enjoy playing volleyball and believe it improves cooperation and teamwork professionally and personally.
Throughout my career, I have worked with reputable companies such as Accenture and Teleperformance, honing my skills in data processing, contract editing, and customer service. I am confident in my ability to provide exceptional service and support to clients and teams alike.
Experience
Work history, roles, and key accomplishments
Process/Evaluate
Accenture, Inc.
Jan 2019 - Sep 2022 (3 years 8 months)
Processed data operations and evaluated content of post-based healthcare accounts for Cigna.
Senior Analyst
Accenture, Inc.
Sep 2016 - Sep 2022 (6 years)
Processed data operations and evaluated content of post-based healthcare accounts for Cigna, and edited contracts of individual/group policy holders based on their specific choices of plan.
Process
DTE Energy Co.
Mar 2018 - Aug 2018 (5 months)
Processed accounts of consumers based on their needs or received requests through the system.
Customer Service Representative
Teleperformance
Sep 2015 - Mar 2017 (1 year 6 months)
Provided benefit and claims information to providers and assisted in case they had problems encountered regarding their claims.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines
Bachelor of Science, International Travel and Tourism Management
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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