Himalayas logo
everton abreuEA
Open to opportunities

everton abreu

@evertonabreu

Customer Success Specialist focused on enhancing user experiences.

India
Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I believe that great customer experiences are built through empathy, consistency, and delivering value at every touchpoint. With over three years of experience in onboarding, retention, and customer support, I am actively transitioning into SaaS Customer Success through hands-on learning and industry-recognized certifications. My commitment to improving customer satisfaction is evident in my track record of supporting high CSAT scores and enhancing customer sentiment through proactive issue resolution.

Throughout my career, I have contributed to customer onboarding and engagement, resulting in higher retention and user satisfaction across both B2C and B2B client segments. I have successfully strengthened customer loyalty and secured repeat business by fostering relationships and driving timely service renewals. My analytical skills have allowed me to share valuable customer feedback and insights, leading to significant service improvements and a stronger customer voice in delivery and execution.

Experience

Work history, roles, and key accomplishments

FR

Music Tutoring & Freelancing

Freelance

Jan 2020 - Jul 2024 (4 years 6 months)

Taught music to kids, developing personalized lesson plans for different age groups. Explored online and offline tutoring opportunities to engage young learners.

FO

Client Experience Specialist

FocusU

Aug 2022 - Dec 2022 (4 months)

Partnered cross-functionally to ensure seamless event execution, aligning with client expectations to drive satisfaction and loyalty. Contributed to client retention by delivering smooth event operations, collecting testimonials, and leveraging CSAT insights to drive repeat business.

ZA

Education Advisor

Zoom Abroad

Sep 2021 - May 2022 (8 months)

Guided students through application and admission processes, ensuring a smooth onboarding experience.

AJ

Manager: Customer Service & Sales

Aspiration Jobs

Dec 2017 - Aug 2019 (1 year 8 months)

Collaborated with a diverse team to oversee the end-to-end candidate journey, ensuring alignment with retention and satisfaction goals. Resolved inquiries efficiently, ensuring first-touch resolution and helped job seekers enhance LinkedIn visibility for HR selection.

FE

Sales Specialist

Fobler Real Estate

Jan 2014 - Nov 2017 (3 years 10 months)

Built and maintained strong client relationships, driving ₹40L+ in sales through consultative property solutions. Onboarded clients on property listing platforms (e.g., MagicBricks, Sulekha, 99acres) — guiding them through documentation, financing, listing creation, property evaluation, and market-readiness for a smooth start-to-close experience.

I(

Business Associate

International Air Transport Association (IATA)

Jan 2012 - Dec 2013 (1 year 11 months)

Managed cross-functional coordination and client communication while overseeing financial documentation, including bank guarantees and insurance certificates. Maintained detailed agent records in CRM systems like Salesforce, enabling proactive engagement and follow-ups.

Education

Degrees, certifications, and relevant coursework

SM

St. Andrews College, Mumbai

B.A., Economics

2005 - 2008

Completed a Bachelor of Arts in Economics. This program provided a strong foundation in economic principles and analytical skills.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
everton abreu - Music Tutoring & Freelancing - Freelance | Himalayas