everton abreu
@evertonabreu
Customer Success Specialist focused on enhancing user experiences.
What I'm looking for
I believe that great customer experiences are built through empathy, consistency, and delivering value at every touchpoint. With over three years of experience in onboarding, retention, and customer support, I am actively transitioning into SaaS Customer Success through hands-on learning and industry-recognized certifications. My commitment to improving customer satisfaction is evident in my track record of supporting high CSAT scores and enhancing customer sentiment through proactive issue resolution.
Throughout my career, I have contributed to customer onboarding and engagement, resulting in higher retention and user satisfaction across both B2C and B2B client segments. I have successfully strengthened customer loyalty and secured repeat business by fostering relationships and driving timely service renewals. My analytical skills have allowed me to share valuable customer feedback and insights, leading to significant service improvements and a stronger customer voice in delivery and execution.
Experience
Work history, roles, and key accomplishments
Music Tutoring & Freelancing
Freelance
Jan 2020 - Jul 2024 (4 years 6 months)
Taught music to kids, developing personalized lesson plans for different age groups. Explored online and offline tutoring opportunities to engage young learners.
Client Experience Specialist
FocusU
Aug 2022 - Dec 2022 (4 months)
Partnered cross-functionally to ensure seamless event execution, aligning with client expectations to drive satisfaction and loyalty. Contributed to client retention by delivering smooth event operations, collecting testimonials, and leveraging CSAT insights to drive repeat business.
Education Advisor
Zoom Abroad
Sep 2021 - May 2022 (8 months)
Guided students through application and admission processes, ensuring a smooth onboarding experience.
Manager: Customer Service & Sales
Aspiration Jobs
Dec 2017 - Aug 2019 (1 year 8 months)
Collaborated with a diverse team to oversee the end-to-end candidate journey, ensuring alignment with retention and satisfaction goals. Resolved inquiries efficiently, ensuring first-touch resolution and helped job seekers enhance LinkedIn visibility for HR selection.
Sales Specialist
Fobler Real Estate
Jan 2014 - Nov 2017 (3 years 10 months)
Built and maintained strong client relationships, driving ₹40L+ in sales through consultative property solutions. Onboarded clients on property listing platforms (e.g., MagicBricks, Sulekha, 99acres) — guiding them through documentation, financing, listing creation, property evaluation, and market-readiness for a smooth start-to-close experience.
Business Associate
International Air Transport Association (IATA)
Jan 2012 - Dec 2013 (1 year 11 months)
Managed cross-functional coordination and client communication while overseeing financial documentation, including bank guarantees and insurance certificates. Maintained detailed agent records in CRM systems like Salesforce, enabling proactive engagement and follow-ups.
Customer Service Representative
Pascal & Son's Goa
Oct 2008 - Nov 2011 (3 years 1 month)
Managed breeding, quality control & sales operations for a family-run prawn farming business. Ensured sustainable aquaculture practices and coordinated with vendors & buyers.
Education
Degrees, certifications, and relevant coursework
St. Andrews College, Mumbai
B.A., Economics
2005 - 2008
Completed a Bachelor of Arts in Economics. This program provided a strong foundation in economic principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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