Michelle Koech

I am a dedicated Customer Service Assistant with five years of experience in delivering top-tier service in fast-paced environments. My expertise lies in creating strong customer relationships and ensuring satisfaction through efficient and professional assistance. I have a proven track record of enhancing customer experiences and streamlining processes to improve efficiency.

Currently, I work as a Customer Care Representative at Telesky Limited, where I monitor financial transactions for suspicious activity and collaborate with compliance teams to prevent fraud. My previous role at CCI allowed me to manage customer inquiries effectively, resulting in a 15% increase in service efficiency. I am passionate about leveraging my skills to contribute positively to any team I join.