Belindah Masheti
@belindahmasheti
Customer-focused KYC and compliance specialist delivering accurate risk assessments.
KenyaWhat I'm looking for
I am a results-driven KYC and customer service professional with extensive experience verifying customer information and managing compliance risk in financial services and payments platforms.
I have a proven track record of reviewing and analyzing customer documentation, conducting customer due diligence (CDD), monitoring transactions, and identifying suspicious activity while meeting and exceeding KPIs.
My background includes omnichannel customer support, data transformation from unstructured to structured formats, and working effectively in fast-paced, remote-capable environments using CRM tools and compliance dashboards.
I am detail-oriented, proactive, tech-savvy, and collaborative—committed to maintaining regulatory standards and delivering excellent client outcomes.
Experience
Work history, roles, and key accomplishments
KYC Representative
Sendwave Limited
Mar 2021 - May 2023 (2 years 2 months)
Reviewed and analyzed customer documentation and conducted CDD to ensure regulatory compliance, identify and mitigate risks, and maintain accurate customer records while handling high-volume inbound/outbound inquiries.
Customer Service Representative
Stima Sacco Society
Oct 2019 - Feb 2020 (4 months)
Converted and updated 100–150 accounts from unstructured to structured data, resolved customer queries end-to-end, and contributed to achieving ~80% customer satisfaction through omnichannel support.
KSAdministrative Assistant Intern
Kenya Red Cross Society
Jan 2019 - Jun 2019 (5 months)
Performed administrative duties including filing, mail handling, event coordination, bank statement reconciliation, and prepared reports and spreadsheets to support office operations.
Customer Service Intern
Stima Sacco Society
Apr 2017 - Nov 2017 (7 months)
Fielded ~60 customer calls daily, maintained accurate account data, resolved customer concerns promptly, and recommended service improvements while meeting call quality standards.
Call Center Representative
CCI
May 2013 - Feb 2017 (3 years 9 months)
Handled 50+ customer inquiries across channels, applied troubleshooting trees and CRM tools to resolve issues, supported 24/7 operations, and contributed to 60% customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
TMThe Kenya Institute of Management
Diploma in Project Management, Project Management
2018 - 2019
Completed a Diploma in Project Management from July 2018 to June 2019, focusing on project planning, execution, and management principles.
EUEgerton University
Bachelor of Arts, Communication and Media
2007 - 2011
Earned a Bachelor of Arts in Communication and Media between September 2007 and December 2011, emphasizing media studies and communication theory.
Availability
Location
KenyaAuthorized to work in
Job categories
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