Eve Pandita
@evepandita
Strategic HR Manager translating business vision into people programs that improve performance, profitability, and sustainable growth.
IndiaWhat I'm looking for
I’m a Strategic and innovative HR Manager who translates business vision into HR initiatives to improve performance, profitability, and growth. I lead with an empowering style, turning strategy into actionable, value-added goals while treating human capital as every organization’s greatest asset.
At Collins Aerospace Systems in Dubai as Assistant HR Manager / Ethics and Compliance, I drove change management as an HR business partner and built talent management and resourcing strategies aligned to business goals. I improved employee engagement through innovative HR programs, reduced employee attrition from 27% to 6%, launched an internship program that delivered a 5% increase in student interns, and reduced unethical behavior from 5% to 0%.
More recently, I’ve strengthened my operational and customer focus through roles at Expert Source Global Services and Amazon Development Centre (India). As an SME handling fraud-related issues, I worked to prevent invalid concessions and abuse patterns, and as a customer service representative I consistently met metrics for CPH, EPH, and Quality Audits.
Experience
Work history, roles, and key accomplishments
VCS Associate (Fraud)
Jul 2024 - Dec 2024 (5 months)
Identified and reduced concession abuse while protecting customer trust. Served as an SME for product, payment, returns, and refund-related customer questions and escalated fraud-related issues using appropriate countermeasures.
Customer Service Representative
Expert Source Global Services
Dec 2022 - May 2024 (1 year 5 months)
Provided chat and email customer support for the floral gift industry, resolving concerns and assisting with product and service requirements. Met CPH and EPH targets and achieved 100% ratings in Quality Audits.
Assistant HR Manager & Ethics
Collins Aerospace Systems
Jul 2014 - Jun 2019 (4 years 11 months)
Drove change management and acted as an HR business partner, improving recruitment, onboarding, training, and employee engagement. Reduced attrition from 27% to 6%, launched a Dubai internship program (5% increase in interns), and reduced unethical behavior from 5% to 0% while strengthening ethics and compliance programs.
Executive Assistant / Office Manager
Collins Aerospace Systems
Feb 2008 - Jun 2014 (6 years 4 months)
Administered executive support and regional administrative services, coordinated travel, advised on HR policy, and handled employee grievance investigations. Achieved 80% supplier management cost reduction, supported ACE Bronze certification in 2014, and increased employee understanding of the Code of Ethics by 100%.
Education
Degrees, certifications, and relevant coursework
Coventry University
Master of Business Administration (MBA), General Management
Completed an MBA focused on General Management. Program details were associated with Coventry University.
University of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce through Mumbai University.
Cambridge International
Cambridge International Diploma (HRM), Human Resource Management (HRM)
Completed a Cambridge International Diploma in Human Resource Management (HRM).
Institute of Administration Management (IAM)
Level 3 (L3), Administration Management
Completed an IAM L3 (Level 3) program.
UTC Aerospace Systems
ACE Associate, Aviation (ACE Certification)
Earned an ACE Associate credential through UTC Aerospace Systems.
Goodrich Corporation
Lean Practitioner, Lean
Completed training/credentialing as a Lean Practitioner with Goodrich Corporation.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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