Evelyn Argueta

At Chenega, I support service members and families by verifying eligibility, enrolling members in health insurance, and managing patient accounts.

I review EOBs, reprocess claims, resolve denied or underpaid claims, update coordination of benefits, and process medical authorizations. I also troubleshoot member portals, follow up on prior authorizations and appeals, and provide support through calls, email, Teams chat, and Amazon Connect.

Previously, I worked as a Call Center Agent with Arise Virtual Solutions, handling patient consultations, transportation scheduling, billing, data entry, technical support, roadside assistance, tax support, and product orders.

I'm a reliable, organized problem solver who values effective communication, keeps certifications current, and is fluent in written and spoken Spanish.