Eveline Pinto
@evelinepinto
UX researcher and product/service designer driving CRO and user-centered business growth.
What I'm looking for
I am a multidisciplinary UX researcher, product and service designer, and CRO strategist with a strong record of turning user insight into measurable business impact. I lead qualitative and quantitative research, design service experiences, and create experimentation strategies that improve conversion and engagement.
I have delivered end-to-end UX and redesign projects for clients including Samsung, SKY+, Volvo SDLG, Kenvue, Arezzo & Co, and Certisign, applying usability testing, heatmaps, A/B testing, information architecture, and UX scorecards to boost performance and revenue.
I work collaboratively with product, SEO, and engineering teams to align design systems and business goals, facilitate workshops, and operationalize data-driven decisions to scale user-centered solutions.
Experience
Work history, roles, and key accomplishments
UX Researcher
Mirum Agency
Nov 2021 - Feb 2025 (3 years 3 months)
Provided strategic UX research and consulting to resolve experience bottlenecks, improving lead generation and digital interface performance for major corporate clients.
UX Brand Designer
Freelancer
Sep 2017 - Oct 2021 (4 years 1 month)
Delivered UX-driven visual identities, brand repositioning, and graphic materials across digital and print channels to strengthen client brand presence and usability.
UX Designer
Jusbrasil
Apr 2019 - Oct 2019 (6 months)
Conducted user research and workshops to identify product opportunities and supported Product (Re)Discovery initiatives to inform roadmap and innovation.
UX / UI and Brand Designer
Aqbank Digital
Jan 2019 - Apr 2019 (3 months)
Defined strategy and visual layout for web and app, leading market research, benchmarking, user flows, prototyping and testing for a digital banking product.
UX Designer
Red Academy
Apr 2017 - Jul 2017 (3 months)
Contributed to end-to-end UX discovery and design for community projects, delivering responsive e-commerce and mobile app experiences through research and prototyping.
Marketing Coordinator
SeniorsZen
May 2016 - Apr 2017 (11 months)
Coordinated B2B and B2C marketing initiatives, produced content including 26 blog articles, and executed digital campaigns to increase engagement and outreach.
Marketing Manager
Level One Construction
May 2010 - Apr 2013 (2 years 11 months)
Led strategic market repositioning and new visual identity development, shifting the business to premium renovations and driving significant revenue growth.
Education
Degrees, certifications, and relevant coursework
Optimizely Academy
Certificate, Experimentation / CRO
2024 - 2024
Completed Experimentation Strategist training covering A/B testing and experimentation frameworks.
RED Academy
Technical/Professional Certificate, User Experience Design
2017 - 2017
Completed a technical/professional UX Diploma (480 hours) covering UX discovery, prototyping, and user research.
British Columbia Institute of Technology
Certificate, Marketing
2012 - 2012
Completed marketing coursework including Project Management in Marketing and Essentials of Marketing.
Universidade do Estado da Bahia
Bachelor's Degree, Tourism and Hospitality
2001 - 2006
Earned a Bachelor's Degree in Tourism and Hospitality with a specialization in Administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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