Open to opportunities

Consolee UWIZERA

@consoleeuwizera

Message

I resolve complex customer issues for global brands through empathetic, high-quality support.

Rwanda

Message

What I'm looking for

I'm looking for a customer support or customer success role where I can resolve customer concerns, communicate with international customers, use support tools, and deliver high-quality experiences in a fast-paced environment.

I've supported Instacart customers through CCI Rwanda, resolving Tier 1 order, delivery, account, payment, and general concerns through live chat while documenting cases and escalating issues appropriately.

At Shutterfly, I provided Tier 2 phone support for complex product, order, account, and service concerns. I use active listening, de-escalation, and clear English communication to deliver positive customer experiences in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Instacart

Provided Tier 1 customer support to Instacart customers primarily through live chat, resolving issues related to orders, deliveries, accounts, and payments. Documented interactions and escalated complex cases to appropriate teams.