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Evan Simpkins

@evansimpkins

E-commerce and operations specialist at Silk Screen Shirts Inc., coordinating fulfillment and customer experience across multiple e-commerce brands.

United States

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What I'm looking for

I'm seeking professional development at a forward-thinking company poised for expansion and innovation.

At Silk Screen Shirts Inc., I oversee fulfillment and customer experience across e-commerce brands including Higher Primate, Lurking Class, Cars and Bids, and Instinct Surf. I coordinate artwork approvals, order specifications, and production schedules, and manage e-commerce operations and wholesale distribution for Instinct Surf.

At Knockaround Sunglasses, I led the customer experience team and managed customer interactions across email, chat, and phone. Earlier, at Imaginary Authors Fragrance, I helped refresh customer service procedures and implement a new return policy; holiday promotions and campaigns I collaborated on increased sales 170% compared to the previous year.

Experience

Work history, roles, and key accomplishments

Current

Wholesale/DTC Account Manager

Current

Silk Screen Shirts Inc.

Jan 2026 - Present (9 months)

Oversees fulfillment and customer experience for multiple e-commerce brands, manages sales reps and wholesale distribution, and serves as primary liaison between customers, sales, design, and production teams.

Ecommerce Customer Experience Account Management Sales Distribution Order Management Inventory Coordination Customer Support performance reporting Client Relationships New Business Development

Head of Customer Experience

Alp N Rock

Jan 2025 - Dec 2026 (1 year 11 months)

Oversees the full customer service function as a one-person department, managing multi-channel support and driving key platform and program changes involving CRM, loyalty programs, and returns management systems.

Customer Service CRM Loyalty Programs Returns Management KPI Reporting inventory tracking ERP Accounts Receivable

Manager of Operations and Sales Administration

Element Eight Skincare

Jan 2024 - Dec 2025 (1 year 11 months)

Built relationships and onboarding processes with luxury and specialty retailers, managed inventory and procurement, oversaw wholesale purchase orders and invoicing via EDI/SPS systems, and coordinated international logistics.

Retailer Relationships Inventory Management Procurement Wholesale EDI SPS 3PL Logistics International Shipping

E-Commerce Consultant

Imaginary Authors Fragrance

Jan 2023 - Dec 2025 (2 years 11 months)

Revitalized customer service tone and procedures to align with brand identity, developed and implemented a new return policy, and collaborated on promotions and campaigns resulting in a 170% increase in sales.

Customer Service Brand Identity Return Policy Knowledge Promotion Campaigns Sales Growth

Director of Customer Experience

Knockaround Sunglasses

Jan 2021 - Dec 2024 (3 years 11 months)

Led a team of full-time and seasonal employees, managed customer interactions across email, chat, and phone, and played a crucial role in integrating prescription/RX glasses into the product line.

Team Leadership Hiring Performance Reviews Customer Service Social Media Management Product Integration

Counter Manager / Menswear Associate

Nordstrom

Jan 2014 - Dec 2021 (7 years 11 months)

Hand-selected to stimulate sales of Atelier Cologne counters, managed the brand in multiple Southern California stores, educated employees, and sold personalized stylings and designer clothing.

Sales Brand Management Corporate Trainer Customer Service Styling Menswear

Assistant Manager – Brooklyn & Soho Boutiques

Atelier Cologne

Jan 2016 - Dec 2018 (2 years 11 months)

Processed and fulfilled web orders, responded to customer service inquiries, assisted clients in selecting fragrances, and facilitated the opening and operations of a new boutique in San Francisco.

Order Fulfilment Customer Service Sales Store Operations Training Inventory Management