Evan Scott
@evanscott
Customer-focused healthcare and operations professional pursuing an internship or entry-level role to grow and deliver impact.
United StatesWhat I'm looking for
I’m a customer-service and operations professional building my career across healthcare, banking, and logistics while working toward advanced public administration and health science management education. I’m motivated by roles where I can apply my work ethic and academic training to improve outcomes for people and organizations.
In banking at JPMorgan Chase, I handled high-volume teller work with “extreme detail,” processing “15+ transactions per hour.” As a Lead Teller Operational Specialist, I managed teller scheduling, monitored operational security policies and procedures, trained tellers, and helped support performance through teller scorecards and leadership meetings.
In healthcare at OhioHealth, I served as an “Ambassador,” providing exceptional service to patients, families, visitors, and physicians while “maintaining confidentiality.” I acted as a patient advocate by investigating concerns, expediting admission and delays, resolving complaints, and overseeing information desks and lobbies.
Most recently, I’m focused on logistics support as an EASE Logistic CS Support Coordinator for 3rd shift operations in a 3PL environment, where I track shipments and manage carrier relations to keep “24/7 service” running smoothly. Through my University of Toledo Medical Center internship, I also supported PFCC Coordinator assistant duties—streamlining appointment scheduling to reduce patient wait times by 10%—and I bring that improvement mindset into every team.
Experience
Work history, roles, and key accomplishments
Logistics CS Support Coordinator
EASE Logistic
Jan 2025 - Jan 2026 (1 year)
Coordinated 3rd-shift logistics support for 3PL operations to ensure seamless, 24/7 customer service. Proactively tracked shipments, managed carrier relationships, and resolved urgent issues to maintain customer satisfaction and operational efficiency.
Provided exceptional patient, family, and visitor service by collecting and communicating information while maintaining confidentiality and facilitating communication between patients and hospital staff. Served as a patient advocate by investigating concerns, expediting admissions and delays, resolving complaints, and coordinating information desk and lobby operations.
Resolved inbound calls from branch employees for policy questions, debit card inquiries, and branch operational procedure issues while reviewing legal and court documents for consumer account opening and maintenance. Reviewed dashboard work returns to correct account errors and supported leadership tasks including team management.
Handled teller transactions at 15+ per hour with strong attention to detail, including payments, safe deposit processing, check cashing, and cash drawer balancing. Supported branch performance by managing teller break scheduling, monitoring security policy/procedures, training tellers, and tracking teller scorecards for OSAT results.
Processed standard teller transactions with high accuracy, handling 15+ transactions per hour while accepting credit card and loan payments, cashing checks, and balancing cash drawers. Built rapport with regular customers and supported vault and E-ATM custodian responsibilities, contributing to branch OSAT performance.
Front Desk Worker
University Of Toledo Ottawa House
Jan 2015 - Jan 2016 (1 year)
Managed front desk operations for campus residence services, assisting students and families with questions and coordinating check-ins/check-outs of equipment and emergency keys. Organized student mail by room number and supported daily dorm operations.
PFCC Coordinator Assistant
Shadowed patients to evaluate quality of care and assessed the physician-patient relationship during clinic appointment hours. Supported patient and family advisory council operations (scheduling meetings, preparing agendas, taking minutes) and streamlined appointment scheduling processes to reduce patient wait times by 10%.
Education
Degrees, certifications, and relevant coursework
Keller Graduate School of Management
Master of Public Administration, Public Administration
2022 -
Pursuing a Master’s in Public Administration starting in 2022.
Keller Graduate School of Management
Graduate Certificate, Health Science Management
2022 - 2023
Completed a Graduate Certificate in Health Science Management from 2022 to 2023.
University of Toledo
Bachelor of Science, Health Care Administration
2012 - 2016
Earned a Bachelor of Science in Health Care Administration. Also completed a minor in Business Administration.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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