Evans Annor

Delivered professional inbound/outbound support through calls, emails, and chats, ensuring all customer interactions met quality and response time standards. Identified and addressed customer needs, enhancing service efficiency and maintaining accurate customer records.

Delegated goals and assigned tasks to team members, achieving a 25% increase in customer retention. Improved customer satisfaction by reducing call handling time and partnering with product development to enhance user experience.

Performed maintenance and repairs on fuel purifiers, valves, and pumps, diagnosing technical issues to enhance operational efficiency. Assisted in running operations on deck and in the engine room.

Taught mathematics for Years 5 to 9, guiding students to suitable resources and building relationships to address learning barriers.

Taught IGCSE & A-LEVEL Mathematics, providing students with necessary materials and directing them to resources for individual issues.

Answered incoming 112 calls, collected information through excellent communication skills, and routed calls to appropriate services while entering emergency records into a computerized system.