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@evansannor
Dynamic professional with expertise in leadership and customer service.
I am a results-driven professional with a strong background in leadership, customer service, and technical proficiency. My experience spans roles such as Brand Ambassador, Team Lead, and Mathematics Teacher, where I have consistently delivered high-quality service and driven team productivity.
In my role as Brand Ambassador at eServices Africa Ltd, I excelled in providing inbound and outbound support, ensuring customer interactions met quality standards. I also conducted risk assessments and maintained accurate records, enhancing data security.
As a Mechanical Technician Intern at Flat C Marine Offshore Ltd, I performed maintenance on marine equipment, improving operational efficiency. My teaching roles at MEPP Academy and Gamath Academy allowed me to guide students and provide necessary resources for their academic success.
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Work history, roles, and key accomplishments
eServices Africa Ltd
Jan 2023 - Oct 2024 (1 year 9 months)
Delivered professional inbound/outbound support through calls, emails, and chats, ensuring all customer interactions met quality and response time standards. Identified and addressed customer needs, enhancing service efficiency and maintaining accurate customer records.
Delegated goals and assigned tasks to team members, achieving a 25% increase in customer retention. Improved customer satisfaction by reducing call handling time and partnering with product development to enhance user experience.
Flat C Marine Offshore Ltd
Jan 2022 - Mar 2022 (2 months)
Performed maintenance and repairs on fuel purifiers, valves, and pumps, diagnosing technical issues to enhance operational efficiency. Assisted in running operations on deck and in the engine room.
MEPP Academy
Jan 2018 - Jul 2020 (2 years 6 months)
Taught mathematics for Years 5 to 9, guiding students to suitable resources and building relationships to address learning barriers.
Gamath Academy
Aug 2016 - Dec 2017 (1 year 4 months)
Taught IGCSE & A-LEVEL Mathematics, providing students with necessary materials and directing them to resources for individual issues.
Ghana Investment Fund for Electronic Communication
Oct 2015 - Aug 2016 (10 months)
Answered incoming 112 calls, collected information through excellent communication skills, and routed calls to appropriate services while entering emergency records into a computerized system.
Degrees, certifications, and relevant coursework
Advanced Diploma, Oil and Gas Operations
2021 - 2022
Bachelor of Science, Statistics
2011 - 2015
West African Senior School Certificate Examination, General Education
2005 - 2008
Software and tools used professionally
You can contact Evans and 90k+ other talented remote workers on Himalayas.
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