Looking for a job

Evans Annor

@evansannor

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Dynamic professional with expertise in leadership and customer service.

Ghana

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What I'm looking for

Seeking a role that leverages my leadership, problem-solving, and customer service skills in a growth-oriented environment.

I am a results-driven professional with a strong background in leadership, customer service, and technical proficiency. My experience spans roles such as Brand Ambassador, Team Lead, and Mathematics Teacher, where I have consistently delivered high-quality service and driven team productivity.

In my role as Brand Ambassador at eServices Africa Ltd, I excelled in providing inbound and outbound support, ensuring customer interactions met quality standards. I also conducted risk assessments and maintained accurate records, enhancing data security.

As a Mechanical Technician Intern at Flat C Marine Offshore Ltd, I performed maintenance on marine equipment, improving operational efficiency. My teaching roles at MEPP Academy and Gamath Academy allowed me to guide students and provide necessary resources for their academic success.

Experience

Work history, roles, and key accomplishments

Brand Ambassador

eServices Africa Ltd

Jan 2023 - Oct 2024 (1 year 9 months)

Delivered professional inbound/outbound support through calls, emails, and chats, ensuring all customer interactions met quality and response time standards. Identified and addressed customer needs, enhancing service efficiency and maintaining accurate customer records.

Customer Engagement Service Excellence Problem Solving MS Office Suite Zendesk Data Security Communication Team Collaboration Customer Retention Transaction Monitoring

Brand Ambassador, Team Lead

Taptap Send UK Ltd

Apr 2022 - Dec 2022 (8 months)

Delegated goals and assigned tasks to team members, achieving a 25% increase in customer retention. Improved customer satisfaction by reducing call handling time and partnering with product development to enhance user experience.

Team Leadership Customer Retention Customer Insights Communication Problem Solving Time Management Service Excellence Data Analysis

Mechanical Technician Intern

Flat C Marine Offshore Ltd

Jan 2022 - Mar 2022 (2 months)

Performed maintenance and repairs on fuel purifiers, valves, and pumps, diagnosing technical issues to enhance operational efficiency. Assisted in running operations on deck and in the engine room.

Maintenance Team Collaboration Problem Solving Time Management Communication Project Management

Mathematics Teacher

MEPP Academy

Jan 2018 - Jul 2020 (2 years 6 months)

Taught mathematics for Years 5 to 9, guiding students to suitable resources and building relationships to address learning barriers.

Teaching Curriculum Development Student Engagement Communication Problem Solving Resource Management Classroom Management Team Collaboration Mentoring

Mathematics Teacher

Gamath Academy

Aug 2016 - Dec 2017 (1 year 4 months)

Taught IGCSE & A-LEVEL Mathematics, providing students with necessary materials and directing them to resources for individual issues.

Teaching IGCSE Curriculum Resource Management Communication Classroom Management Mentoring Problem Solving Team Collaboration

Emergency Call Centre Agent, Team Lead

Ghana Investment Fund for Electronic Communication

Oct 2015 - Aug 2016 (10 months)

Answered incoming 112 calls, collected information through excellent communication skills, and routed calls to appropriate services while entering emergency records into a computerized system.