Evan Johnson
@evanjohnson
Aspiring cybersecurity and IT Support professional with technical troubleshooting skills.
What I'm looking for
I am an aspiring cybersecurity and IT support professional with hands-on experience in technical troubleshooting and customer-facing roles. Currently pursuing my Microsoft Security+ certification, I have a strong interest in system security, threat detection, and technical operations. My background in computer science from Middle Tennessee State University has equipped me with the foundational knowledge necessary to excel in this field.
Throughout my career, I have demonstrated my ability to adapt and learn quickly, making me a dependable team member and a clear communicator. In my role as an Automotive Detailer at Enterprise Holdings, I honed my skills in using digital tools for inventory management and customer service. My experience as an InstaCart Shopper further developed my ability to manage real-time customer orders and navigate app-based logistics efficiently. I am passionate about technology and committed to implementing security best practices in all my endeavors.
Experience
Work history, roles, and key accomplishments
InstaCart Shopper
InstaCart
May 2022 - Present (3 years 2 months)
Leveraged mobile applications to manage real-time customer orders and process secure digital transactions. Communicated effectively with customers to provide updates, resolve concerns, and ensure accurate deliveries. Coordinated onboarding and orientation sessions for new hires to ensure seamless integration into the company.
Automotive Detailer
Enterprise Holdings
Nov 2022 - Present (2 years 8 months)
Conducted comprehensive vehicle inspections and detailing to maintain company quality standards. Utilized internal inventory management systems to log maintenance records and track service needs. Delivered high-quality customer service while resolving issues and closing service tickets.
Campus Life Desk Operator
Middle Tennessee State University
Jan 2022 - Aug 2022 (7 months)
Served as the first point of contact for students, addressing general inquiries and basic IT support needs. Managed digital reservation systems and ensured proper scheduling of campus facilities. Supported compliance with safety protocols and operational procedures using system-based checklist.
Material Handler
FedEx Ground
Jul 2021 - Feb 2022 (7 months)
Operated barcode scanning systems to sort and track packages efficiently within logistics workflows. Assisted with auditing processes and maintained data integrity within package tracking systems. Developed foundational knowledge in system-based inventory handling and chain-of-custody procedures.
Education
Degrees, certifications, and relevant coursework
Middle Tennessee State University
Actively Pursuing, Computer Science
2020 -
Actively pursuing a Bachelor of Science in Computer Science. Expected completion in 2025. This program focuses on foundational computer science principles, preparing for a career in cybersecurity and IT support.
Actively pursuing
Certification, Microsoft Security+
Actively pursuing Microsoft Security+ Certification with an expected completion in 2025. This certification focuses on system security, threat detection, and technical operations.
Actively pursuing
Certification, CompTIA Security+
Actively pursuing CompTIA Security+ Certification with an expected completion in 2025. This certification focuses on system security, threat detection, and technical operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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