At IPLOY, I handle escalated patient concerns about medical billing and insurance inquiries. I also resolve billing disputes through email support and back-office operations.
I coordinate directly with executive leadership, including the President, Vice President, Directors, Senior Managers, Managers, and Supervisors, while following company procedures and medical billing standards.
At Tech Mahindra, I managed and coached 21 customer service and sales agents across retail accounts including Target, Hudson's Bay, Optimax, and 5th Avenue. I conducted sales coaching and upselling training and handled customer retention and sales operations.
At Jenoldi System Works, I managed daily sales operations for computer hardware and software products and implemented sales strategies. At OMODA & JAECOO Cebu, I handled vehicle sales consultations, fleet accounts, and lead generation, and was awarded Top Lead Agent during my first month.
