Juliet Njeru
@julietnjeru
Customer service communications specialist and freelance writer with 4+ years' experience.
KenyaWhat I'm looking for
I am a dedicated customer service communications specialist and freelance writer with over four years of experience supporting international clients such as Instacart, Shutterfly, and Spirit Airlines. I consistently exceed service KPIs, maintain 95%+ satisfaction ratings, and am recognized as a go-to team member for escalated cases and complex issue resolution.
As a freelance writer I produce well-structured academic and business content across diverse subjects while meeting deadlines and building long-term client relationships. I combine strong written communication, CRM and Microsoft Office skills, and practical troubleshooting to turn customer feedback into actionable insights that improve retention and team productivity.
Experience
Work history, roles, and key accomplishments
Freelance Writer
Self-Employed
Dec 2022 - Present (2 years 9 months)
Researches and delivers well-structured academic and business content across multiple subjects, consistently meeting deadlines and building long-term client relationships through reliability and quality.
Call Agent
Call Centre International
Nov 2021 - Nov 2022 (1 year)
Managed high-volume international phone and chat inquiries, resolved technical and service issues to maintain high customer satisfaction, and contributed audit insights to improve service processes.
Customer Care Representative
Quickmart Limited
Jan 2020 - Oct 2021 (1 year 9 months)
Handled customer complaints and loyalty account management, recommended products based on needs analysis, and prepared service reports to support management decisions.
Education
Degrees, certifications, and relevant coursework
Institute of Advanced Technology
Microsoft Office Specialist Certificate, Information Technology
Earned a Microsoft Office Specialist certificate demonstrating proficiency in Word, Excel, and PowerPoint.
Nairobi Institute of Business Studies
Diploma in Accounts, Accounting
Completed a Diploma in Accounts covering accounting principles, bookkeeping, and financial record management.
UNUniversity of Nairobi
Diploma in Business Management, Business Management
Completed a Diploma in Business Management focusing on practical business administration and management fundamentals.
Availability
Location
KenyaAuthorized to work in
Job categories
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