Martin Richard

I am a customer experience and communication specialist with over three years of experience supporting fast-growing brands. My expertise lies in handling live chat, email, and helpdesk tickets with precision and empathy, ensuring that every customer interaction aligns with the brand's voice. I thrive in high-volume support environments, confidently representing product value to customers and international stakeholders.

In my recent role as a Customer Experience Specialist at Influx, I delivered 24/7 support for global brands, maintaining a CSAT score of over 90%. My freelance work as an SEO Content Writer has honed my skills in creating engaging, SEO-optimized content that not only boosts organic traffic but also enhances customer onboarding experiences. I have a proven track record of adapting messaging for diverse audiences and collaborating with internal teams to ensure brand consistency.

Currently, I am focused on leveraging my skills in technical communications and investor relations at Konza Technopolis, where I have contributed to a significant increase in investor inquiries through optimized outreach materials. My educational background in Communication and Public Relations, combined with various certifications, equips me with a solid foundation to excel in customer engagement and support.