Brian Ngigi

I am a results-driven remote professional with strengths in travel care, fintech support, and digital marketing. I hold a Bachelor's in International Relations and certifications in HubSpot, SEO, and professional travel agency operations.

I have managed 300+ daily multi-channel interactions (phone, SMS, email) and consistently achieved high lead-to-sale conversion rates by identifying customer needs and delivering tailored travel solutions. I am authorized to navigate Airline Reservation Systems (ARS) to perform complex itinerary changes independently.

My remote work setup includes high-speed fiber with 5G backup, UPS/inverter power backup, a professional home office, noise-cancelling headset, and dual monitors—enabling reliable 24/7 availability across global time zones. I am highly proficient in asynchronous communication and self-managing workflows.

I combine digital marketing experience—SEO, CMS management, HubSpot proficiency—with proven customer experience skills in conflict resolution and high-volume ticket management. I am fluent in English and Swahili, with basic Arabic, and I focus on delivering measurable service outcomes in remote, high-pressure environments.