EUNICE MIINGI
@eunicemiingi
Customer service professional specializing in front-office, billing, and patient coordination.
KenyaWhat I'm looking for
I am a customer service and front-office professional with hands-on experience in clinical reception, insurance claims processing, and patient coordination. I bring calm, clear communication and adaptability to fast-paced healthcare and property environments.
At Equity Afia I manage patient reception, confirm payment modes and scheme benefits, run cards and deduct entitlements in Smart/Slade/LCT, and load and submit e-claims through insurer portals. I also dispatch claims and respond to reconciliation and billing queries from head office.
Previously I supported property management and tenant relations, maintaining calendars, handling banking for tenant cheques, and keeping occurrence logs. I have broadcast experience from a media attachment where I managed calls, social media, news editing and voice-over work.
I hold a Diploma in Mass Communication and certificates in TV & Film Production and computer packages. I seek roles where I can apply my customer-facing skills, claims/billing knowledge, and administrative strengths to improve operations and client satisfaction.
Experience
Work history, roles, and key accomplishments
Front Office Executive
Equity Afia Wangige
Aug 2023 - Present (2 years 2 months)
Manage patient check-in, verify payment modes and insurance benefits, submit e-claims and reconcile billing to ensure accurate charging and timely insurance processing for the clinic.
Customer Service Executive
Equity Afia Kimbo
Apr 2023 - Jul 2023 (3 months)
Provided front-desk patient reception, verified scheme benefits, processed card deductions and e-claims, and handled billing and reconciliation queries during a locum assignment.
Customer Care Assistant
Godwana Limited
Apr 2022 - Feb 2023 (10 months)
Maintained property manager schedules, recorded daily utility readings and incidents, handled tenant payments and supported administrative tasks to ensure smooth property operations.
Radio Production Assistant
Kihoto FM
Jul 2021 - Sep 2021 (2 months)
Managed incoming calls and social media, edited sports and news segments, recorded voice-overs and supported daily station operations during an attachment.
Education
Degrees, certifications, and relevant coursework
Pan African Christian University
Diploma in Mass Communication, Mass Communication
2020 - 2022
Completed a Diploma in Mass Communication focusing on media practices and communications from 2020 to 2022.
Talanta Institute
Craft Certificate, TV and Film Production
2018 - 2019
Completed a Craft Certificate in TV and Film Production with practical training in production techniques.
Centric Computer College
Certificate, Computer Applications
2018 - 2018
Completed coursework in computer packages covering common office software (January to May 2018).
Iri Secondary School
KCSE, General Secondary Education
2014 - 2017
Completed the Kenya Certificate of Secondary Education program from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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