At FashionFix Store, I assisted customers with product questions, orders, and delivery information. I recommended products based on customers’ needs and budgets, and promoted complementary items through upselling and cross-selling.
I resolved complaints and followed up on orders, exchanges, and delivery issues. By providing attentive service and clear product information, I supported customer satisfaction and repeat purchases.
At Signal Spark and Salt and Sapphire Nigeria Limited, I handled customer correspondence, tracked requests, and maintained customer records using CRM systems. I also coordinated follow-ups with relevant teams to help resolve issues and support service delivery.
