Open to opportunities

Eugenie Levros

@eugenielevros

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Customer Experience and HR Specialist with over 10 years of expertise.

United States

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What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for professional growth.

I am a dedicated Customer Experience Specialist and HR Specialist with over 10 years of experience in enhancing both employee and customer journeys across various industries. My career has been marked by a commitment to driving customer satisfaction and optimizing onboarding processes. I have successfully collaborated with cross-functional teams to streamline operations, resulting in significant improvements in service delivery and employee engagement.

Throughout my professional journey, I have demonstrated a proven ability to lead initiatives that enhance customer experiences and support organizational goals. For instance, during my tenure at Intercruises, I played a pivotal role in reducing passenger wait times by 20% through effective collaboration and communication. My experience in training and supporting new team members has also contributed to improved service consistency and team readiness.

As I continue to grow in my career, I am eager to leverage my skills in customer engagement, data analysis, and compliance to contribute to a forward-thinking organization. I am passionate about creating environments where both customers and employees feel valued and supported.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Intercruises Shoreside & Port Services

Jan 2025 - Present (8 months)

Collaborated with cross-functional port teams to streamline embarkation and debarkation processes, reducing passenger wait times by 20%. Served as the primary point of contact for guests during transit, using active listening and empathy to resolve service disruptions, lost baggage issues, and excursion delays with minimal escalation. Utilized communication and hospitality best practices to de-esc

Customer Service Communication Problem Solving Training Guest Service Port Safety Regulations

HR Assistant III

Artech Staffing

May 2022 - Present (3 years 4 months)

Led a CX-aligned onboarding strategy, reducing processing time by 40% and increasing new hire satisfaction by 25%. Collaborated cross-functionally to enhance service quality and background verification accuracy across channels. Resolved onboarding issues via email, phone, and CRM platforms (Salesforce, Taleo), ensuring timely communication.

Onboarding Customer Experience Quality CRM Salesforce Taleo

Human Resources Manager

Nspire Healthcare

Aug 2019 - Present (6 years 1 month)

Designed and implemented engagement strategies, increasing employee satisfaction by 35% and team morale by 20%. Managed post-offer support and new hire onboarding, ensuring compliance and improving service satisfaction. Partnered with management peer groups to boost brand awareness and recruitment touchpoints.

Employee Engagement Onboarding Compliance Brand Awareness Recruitment Payroll Processing Conflict Resolution

HR Admin Assistant

Office Depot / Office Max

Jul 2015 - Present (10 years 2 months)

Supported over 1000 internal customers through onboarding, issue resolution, and multichannel communication. Tested and evaluated HR systems (Oracle Cloud vs Kronos), recommending improvements in CX and system usability. Planned and executed customer engagement initiatives during transitions, enhancing user adoption and feedback.

Onboarding HR systems Oracle Cloud Customer Experience Usability Customer Engagement

Credentialing Specialist

All-Medical Staffing

Jun 2014 - Present (11 years 3 months)

Provided after-sales support to providers during acquisition onboarding, resolving credentialing issues promptly. Implemented digital workflows that enhanced customer satisfaction by reducing onboarding time by 40%. Documented Physician interactions and coordinated credentialing communications via phone, chat, and email.