Etido Fred-Okon

At Hawx Pest Control, I handle 30–60 inbound retention calls daily for a U.S.-wide customer base, resolve cancellation concerns, and maintain a 50–65% save rate. My results earned Top Performer of the Month/Quarter recognition in a metrics-driven remote contact center.

Previously at Insurance Supermarket, I handled 50+ inbound calls daily and closed 20–30 policy sales each week. I consistently ranked on the sales leaderboard while maintaining accurate CRM records for compliance and follow-up.

I also bring project and operations support experience from KultureGames and Burette Limited, where I coordinated concurrent projects, events, stakeholder communication, executive calendars, meetings, and reporting. I improved workflows, kept initiatives on schedule, and handled confidential information with discretion.

Across customer experience, sales, and administrative roles, I use active listening, objection handling, CRM management, documentation, and clear communication to support customers, teams, and business goals.