ethan swanberg

I've supported users at Ambank Company, Floyd Valley Healthcare, and Orange City Area Health System, resolving hardware, software, network, account, and remote-access issues across demanding environments.

At Ambank, I supported 300+ users, maintained 99% system uptime, achieved a 95% first-call resolution rate, reduced escalation time by 50%, and created documentation and SOPs that reduced repetitive inquiries. I administer Active Directory accounts, image and domain-join devices, monitor networks, configure mobile devices, manage hardware inventory, and support multiple active domains.

My Navy service and retail leadership strengthened my technical discipline, training, operations, and customer-service approach. I'm building toward industry-recognized cybersecurity and help desk certifications while continuing to deliver practical, user-focused IT support.