Open to opportunities

Esther Udoamaka Oladipo-Adido

@estherudoamaka

I coordinate patient scheduling, EHR documentation, insurance authorizations, and HIPAA-compliant communication for healthcare teams.

Nigeria

Message

What I'm looking for

I'm looking for remote healthcare or administrative support opportunities where I can improve patient communication, scheduling, care coordination, and HIPAA-compliant workflows.

I'm supporting Children’s Heart of Rapha Pediatric Cardiology remotely, managing patient calls, appointment scheduling, multi-provider calendars, insurance pre-authorizations, and HIPAA-compliant records.

I handle 50+ incoming and after-hours calls each month and respond to 50+ patient and family inquiries, directing clinical concerns to the appropriate healthcare team members. My scheduling coordination helped reduce conflicts by 20%, while accurate documentation supported 98% data accuracy.

Previously, I volunteered as a Medical Customer Representative in Lagos, supporting patient intake, discharge, scheduling, follow-up, and communication between patients, families, and healthcare teams. I helped reduce administrative delays by 25% through organized documentation and follow-up.

I bring hands-on experience with eClinicalWorks, Spruce Health, Philips RPM Portal, and Availity, backed by training in telehealth, medical virtual assistance, HIPAA compliance, and health and social care.

Experience

Work history, roles, and key accomplishments

Current

Remote Medical Virtual Assistant

Current

Children's Heart of Rapha Pediatric Cardiology

Jun 2025 - Present (1 year 2 months)

Manages 50+ monthly incoming and after-hours phone calls, schedules and confirms patient appointments, coordinates multi-provider calendars, assists with insurance pre-authorizations, and maintains accurate patient records with 98% data accuracy while ensuring HIPAA compliance.

Patient Communication Appointment Scheduling Calendar Management Pre Authorization Insurance Verification Inbound Calls Medical Records Management HIPAA compliance Spruce Health Philips RPM Portal

Medical Customer Representative

Volunteer

Mar 2019 - Nov 2019 (8 months)

Improved patient communication and service coordination by responding to inquiries, resolving concerns, and supporting patient intake, discharge, and appointment scheduling processes, reducing administrative delays by 25%.

Patient Communication Customer Service Appointment Scheduling Patient Intake Documentation Confidentiality