Open to opportunities

Joy Chilekwe

@joychilekwe

I coordinate patient scheduling, insurance verification, EHR records, and HIPAA-compliant care support for U.S. healthcare practices.

Nigeria

Message

What I'm looking for

I'm looking to support a healthcare practice with patient coordination, scheduling, insurance verification, EHR documentation, and HIPAA-compliant administrative workflows across U.S. time zones.

I've supported SummitCare Medical & Wellness Center and NorthBridge Health Partners Clinic with patient intake, scheduling, insurance eligibility verification, EHR documentation, and telehealth readiness.

I manage high-volume patient communications with empathy, maintained electronic records with zero data loss during a paper-to-EHR transition, and help providers keep workflows organized through accurate documentation, follow-up coordination, and HIPAA-compliant administrative support.

Experience

Work history, roles, and key accomplishments

Remote Administrative Assistant

SummitCare Medical & Wellness Center

Jan 2025 - May 2026 (1 year 4 months)

Coordinated patient intake, appointment scheduling, rescheduling, and follow-up through SimplePractice EHR for a multi-provider healthcare practice. Responded to patient inquiries professionally while ensuring timely communication and continuity of care.

Patient Scheduling Appointment Coordination Patient Communication Simple Practice HIPAA compliance Insurance Verification Documentation

Virtual Administrative Support

NorthBridge Health Partners Clinic

May 2024 - Dec 2024 (7 months)

Managed front-desk communications by responding to more than 80+ patient inquiries weekly with professionalism and empathy. Assisted patients with appointment scheduling, general inquiries, and administrative support while maintaining HIPAA compliance.

Patient Communication Appointment Scheduling HIPAA compliance Data Entry Documentation Reporting Administrative Support