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@derricktaylor
Dedicated tour consultant with a passion for enhancing traveler experiences.
I am a dedicated and knowledgeable tour consultant and guide with extensive experience in designing personalized itineraries and leading engaging tours. My commitment to providing exceptional customer service and sharing in-depth cultural insights ensures memorable adventures for travelers. I thrive on enhancing the overall travel experience and building lasting relationships with clients.
In my recent role as a Tour Consultant at Lidnan Tours and Travel, I assisted clients in planning and booking travel experiences, providing expert guidance on itineraries, accommodations, and activities. My ability to resolve customer inquiries promptly and conduct market research has significantly enhanced customer satisfaction and loyalty. I have also gained comprehensive knowledge in tourism management and tour guiding techniques through my education at Mahanaim University.
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Work history, roles, and key accomplishments
El-malik Swahili Dishes
Jan 2024 - Apr 2024 (3 months)
Maintained kitchen and surrounding areas in a clean and sanitary manner. Assisted chef in all kitchen duties and adhered to health and hygiene regulations for efficient infection and prevention control.
Lidnan Tours and Travel
Sep 2022 - May 2023 (8 months)
Assisted clients in planning and booking travel experiences, providing expert guidance on itineraries and accommodations. Maintained strong relationships with suppliers and resolved customer inquiries promptly to enhance satisfaction.
Safari Park Hotel
Dec 2019 - Feb 2020 (2 months)
Managed guest check-ins and check-outs, liaising with housekeeping to ensure room readiness. Handled guest complaints and maintained cleanliness of public areas, including lobbies and gyms.
Degrees, certifications, and relevant coursework
High School Certification, General Studies
Completed secondary education, earning a High School Certification. Focused on a broad curriculum to build foundational knowledge across various subjects.
Certificate in Tour Guiding and Travel Operations, Tour Guiding and Travel Operations
Developed comprehensive knowledge of tour guiding principles, customer service, and travel operations management. Engaged in hands-on activities such as itinerary planning, conducting guided tours, and enhancing communication skills. Gained expertise in cultural awareness and logistics to ensure seamless travel experiences for diverse clients.
Diploma in Tourism Management and Tour Guiding Techniques, Tourism Management and Tour Guiding
Gained comprehensive knowledge in tourism management, including strategic planning, marketing, and sustainability practices. Engaged in hands-on activities such as designing tourism itineraries, conducting market analysis, and evaluating customer service strategies, enhancing skills in project coordination and effective communication within diverse teams.
Certificate in Tour Guiding Techniques and Travel Operations, Tour Guiding and Travel Operations
Acquired foundational skills in tour guiding techniques and travel operations. Studied principles of customer service and itinerary planning relevant to the tourism industry.
Software and tools used professionally
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