Open to opportunities

Esther Luna

@estherluna

I help individuals complete benefit applications and determine eligibility accurately in high-volume, compliance-driven environments.

United States

Message

What I'm looking for

I'm looking for a role where I can support individuals through benefit or service processes, apply strong documentation and eligibility-review skills, maintain compliance, and provide compassionate bilingual customer service.

At Maximus on the HHSC contract, I support individuals and families with SNAP and other benefit applications, handling up to 100 inbound calls daily. I conduct structured interviews, explain documentation requirements, and guide applicants through clear next steps.

I verify financial and personal information, maintain accurate case records in state systems, and communicate eligibility decisions professionally. With more than five years of experience, I bring bilingual English and Spanish support, strict confidentiality, and compassionate service to every case.

Experience

Work history, roles, and key accomplishments

Current

Eligibility Specialist

Current

Maximus

Jan 2022 - Present (4 years 7 months)

Answer up to 100 inbound calls daily from individuals regarding HHSC benefits, assist with SNAP applications, conduct interviews, verify information, and ensure compliance with federal and state guidelines.